Social Media Listening Solutions

Rich market intelligence solutions to mantain the pulse on your customer and your market

Cymfony process

The world's leading brands know that listening to and understanding the voice of the customer is critical to business success. We use global content sourcing coupled with best-in-class technology, expert human analysis, and years of expertise in your industry to collect and interpret the voices in traditional and social media, identifying the people, issues and trends impacting your business.

The Cymfony portfolio of solutions taps into the vast number of online conversations taking place about your brand and market, eliminating noise and providing actionable insights.

Cymfony's solutions meet your specific market intelligence requirements, such as:

Consumer opinions and trends
Customer wants, needs, and concerns
Competitive intelligence
Messaging effectiveness
Campaign or launch effectiveness
Reputation or crisis management

Press Releases

27th January 2012 - 1 In 2 consumers research electronics purchases on specialist retailer websites but only 14% buy there

Kantar Media’s Online Shopper Intelligence report highlights that specialist electronics retailers are failing to convert browsers to buyers as 52% of shoppers buy from mass merchants like amazon.co.uk.

Pulse on the Economy

In this paper, we share how the convergence of two major influences – the economic recession and the “Social Media Revolution” – led to a research partnership between Kraft Foods and Cymfony, a Kantar Media company, to understand how the challenging economic climate affected consumers’ attitudes and behaviours regarding grocery shopping.

Media Monitoring & Evaluation

Global media monitoring and media evaluation requires precise media intelligence, something we promise you thanks to the integration of Presswatch and Millward Brown Precis.

Our broadcast monitoring, press cuttings, press monitoring, internet monitoring and media analysis is also informed by insights gained through over fifty years of experience previously known as TNS Media Intelligence, Tellex and Parker Bishop.

Audience Measurement

The audience measurement services we provide for organisations such as BARB go far beyond simply measurement.

Using the resources of software tools such as Infosys, Expert Software, X*pert, we ensure that TV measurement, radio measurement, and internet measurement all allow for more effective media planning using our PeopleMeter, VirtualMeter, Return Path Data and Portable People Meter PPM technologies.

KantarSport

KantarSport is our dedicated sports monitoring and sports research specialist unit that delivers genuine insights into the challenging sport and entertainment sector, playing a pivotal role in the sports sponsorship sector worldwide.

Working with sporting federations, sport rights holders, football clubs, sports clubs, teams, sports venues and sponsors across the globe.

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Social Media Listening Solutions

Rich market intelligence solutions to mantain the pulse on your customer and your market

Press Releases

Pulse on the Economy

Passionate People

Site maps

Media Monitoring & Evaluation

Audience Measurement

KantarSport

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